StockTrack Frequently Asked Questions
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How to Create Mail Merge Labels

How to Create Mail Merge Letters

How to Modify Checks

FAQ's

What are the minimum workstation requirements?
Operating System:
    Microsoft Windows 2000 Professional SP1
    Microsoft XP Professional SP1

Screen resolution at least 1024x768.

How long has StockTrack been in use?
StockTrack was first published in 1989.  Updates are issued periodically, at least once and usually more each year, to take advantage of the latest technology and to add new features and enhancements.  All licensed users on support plans receive all the updates at no additional cost.  The updates are simple to install and move all data forward.

Can I use my own check forms and Stock Certificates?
Yes, the positioning of the information on dividend checks and on stock certificates is user definable.

StockTrack automatically installs a check layout that is designed to work with the Deluxe Business Forms multi-purpose LaserJet check, Product Number 81013.  This check layout is set up to fit in standard #10 single window commercial envelopes if you mail the bottom skirt with the check, or Deluxe Product Number 91500 or 91508 if you mail the smaller top skirt with the check.

If you use these checks, you will not have to modify the check definition.  If you want to use other checks, click here for complete directions or see Define Check in the on-line help system.

How do I print labels from my StockTrack data?
Mailing labels can be printed by selecting Mailing Labels from the Reports menu.  Labels can be selected to print the certificate or mailing address found in the shareholder file (or both).

You can select shareholders based on ownership conditions, whether or not they should be sent advertising mail, as well as other criteria.  A choice of several standard Avery label formats is available.

Reports | Export Merge is another way to generate data for labels.

The Export Merge data files generated by StockTrack can be used by Microsoft® Word, Microsoft Excel and many other programs. There are several options to filter and select data for the data file you wish to generate. Once the file is generated, follow your word processor instructions to use this data file or review the list with Microsoft Excel.  Click here for detailed instructions on How to Create Mail Merge Labels and How to Create Mail Merge Letters.

Some of our shareholders have requested direct deposit of cash dividends rather than printed checks.  How does StockTrack handle direct deposits?
Enter bank account information on the 'Other' tab of the Shareholder information screen for holders requesting direct deposit.  Dividend and cash-in-lieu checks will not be printed for these shareholders.  The Direct Deposit Register provides reports on these dividends.

StockTrack can also prepare a properly formatted file that can be processed by the Automated Clearing House (ACH).  This is set up on the Maintain/Edit Company screen.  You can elect to print payment receipts to notify holders of their dividend deposits.

Is there a limit to the number of concurrent users or the number of transactions?
There are almost no limits in StockTrack.  Each separate file (shareholder, certificate, dividends, etc.) can be up to two gigabytes in size.

Is there a limit to the number of companies that can be setup in StockTrack?
There is no limit to the number of companies that can be set up in StockTrack.  Transfer agents utilizing the StockTrack software are managing over 100 companies.

Can I easily get to my data?
There are many built in reports in StockTrack.  In addition, StockTrack has a function to produce an export file that summarizes active shareholding by stock class or shareholder, making one flat file from several related files and conditions.  All the raw data in StockTrack is in a DBF file format which is a commonly used interchange format and can be read by many report writers, spreadsheets, and word processors.

What type of support is available and how long does it take to get help?
StockTrack includes unlimited phone support to registered users as part of your yearly support agreement.  Support is available between the hours of 9:00AM and 5:30PM East Coast time.  Many questions are answered immediately.

Is training available?
Free training is available in our offices in Morris Plains, NJ.

Does StockTrack include Federal tax reporting and backup withholding?
Yes.  You can generate 1099Div and 1099B forms for printed or electronic transfer of tax information with StockTrack.  You can enter a backup withholding percentage for any shareholders who require it.

Can I report on ownership by Officers, Employees and Beneficial Owners?
Yes.  You can get reports on share ownership and transactions for all of these categories.  You can also get reports on shareholders that own more than a percentage of outstanding shares that you specify.

We sometimes buy back small lots of stock, or encourage shareholders to round up their holdings.  How do I get a list of shareholders who own small lots of stock?
This information and more is available from the Security Holder Listing report.  You can select a minimum or maximum Number of Shares, as well as a minimum Percentage of Shares to appear on this report.

Can I track information about searches for lost holders?
Yes.  You can keep information on the dates on which such searches took place.

A shareholder informed us that her name is misspelled on her stock certificates.  What do I do?
Follow these steps to properly document a name change or correction:

1. Ask the shareholder to return the incorrect certificate with appropriate documentation.
2. Create a new shareholder with the corrected name.
3. Transfer the certificate to the corrected shareholder and issue it.

I switched to a different computer and now I get an error when I try to preview my StockTrack reports.  What do I need to do?
The StockTrack Workstation Install needs to be run on every workstation on which StockTrack is used.

1. Use My Computer to find your StockTrack folder and double-click to open the folder.
2. Double-click on the /WorkstationInstall folder to open it.

3. Double-click on SETUP.

When the workstation setup is complete, you should be able to print and preview StockTrack reports.

How can I get a listing of the checks printed for a dividend?
Use the Dividend Proof Register to review the proposed checks before you print them.  (At this point, the dividend can be cancelled and corrections made if necessary.)  After the checks are printed and the dividend is final, you can review the checks issued by printing the Check Register.

Can I track Options or Warrants in StockTrack as well as Common and Preferred stock?
Yes.  Add one or multiple stock classes and define the type as OPTN (Stock Options) or WRNT (Warrants).  Add certificate records for these classes in the same way as you add stock certificates on the New Issues screen.  You can use the Stock Conversion function to convert these to Common or Preferred stock.

StockTrack reports can be used to display lists and totals of your Options and Warrants.